Privacy Policy User Account & Data Privacy

All the consignment shall be booked on "said to contain basis" i.e. SNCL shall be under no obligation to verify the description and contents of the shipment declared by the Consignor on the docket/Invoice and as such the consignor shall undertake and ensure to make correct and factual declaration on the docket/Airway bill. However, SNCL reserve the right to inspect and/or refuse booking of shipment not conforming to these terms and condition, only after duly informing consignor regarding the reasons for such inspection and/or refusal and after receiving the confirmation from consignor. Consignor shall not book, handover any shipment consisting of prohibited, restricted or dangerous products and SNCL shall not be liable for any such shipment. Consignor indemnified and would keep indemnified SNCL, its directors and employees against all claims, losses, charges and expenses incurred by SNCL due to any banned, restricted or dangerous items entering in to the network of the SNCL due to any commission or omission of Consignor.

In case of loss, theft, damage and mishandling of booked consignment maximum liability of the Company/ Franchisee shall not be exceeding to the sum equivalent to ten times of freight charges for un-insured documents and five times of freight charges for un-Insured parcels, in any case.

1. In case of loss, theft, damage and mishandling of booked consignment maximum liability of the Company/ Franchisee shall not be exceeding to the sum equivalent to 10 times of freight charges for documents and 5 times of freight charges for parcels (below Rs.5000/-) or the value of the consignment mentioned on the docket whichever is less.
2. All the high value shipment (above Rupees Five Thousand) and Fragile Shipment should be insured by the Consignor while booking, if any such shipment booked uninsured in such cases, in the event of lost / damages or theft of such shipment the Company / Franchisee will not be liable at all to reimburse to the customer.

Where the dox or Non-dox booked unknowingly for the area which comes under NSA (No Service Area) i.e. beyond the network of SNCL in such event the said shipment shall be returned to the party/consignor. In case of NSA service the Maximum Liability of the Company's'/Franchisees' shall be limited up to return of freight amount only.

The provision set out and referred to in this consignment note shall apply to transportation through any mode and shall not be restricted to one mode of transport only.

1. SNCL - " Shree Nandan Courier Limited"
2. Customer - mean and includes consignor, consignee and/or his/her authorized representatives.
3. Delivery - means tender of shipment to the customer or intimation about arrival of the shipment at the destination. d) Freight - means the basic freight only and it excludes the other components like taxes and other levies.

SNCL is entitled to use any mode and route for transportation.

The docket is a contract between SNCL and customer.

The docket is a contract between SNCL and customer.

The SNCL Waybill/Consignment Note is non-negotiable and the consignor acknowledges that it has been prepared by the Consignor or by SNCL on behalf of the Consignor.

By giving us your shipment you accept our terms and conditions set out in the consignment note and/or the contract of carriage and/or the contract for the performance of other services on behalf of yourself and/or anyone else who has an interest in the shipment or the performance of other services irrespective of whether you have signed the front of our consignment note or not. Our terms and conditions also cover and can be invoked by anyone we use or sub-contract to collect, transport, deliver your shipment or perform other services as well as our employees, directors and agents. Only one of our authorized officers may agree to a variation of these terms and conditions in writing. When you give us the shipment with oral or written instructions that conflict with our terms and conditions we shall not be bound by such instructions.

SNCL does not offer any insurance cover for the shipments and insist to customer to hand over insured goods for transportation under the consignor insurance. In the event of any loss, theft and damage of shipment maximum liability of SNCL is up to provision of COF only.

This contract shall be governed and construed in accordance with the law of India and all disputes and claims are subject to the exclusive and irrevocable jurisdiction of Courts in Ahmedabad only and no other court shall have jurisdiction.

1. Proper and completed documentation by the customer is compulsory required along with accurate details of the shipper/receiver's name, address, telephone Nos, email-id and forms, waybills, invoices etc. as per the statutory requirements.
2. SNCL shall not be made responsible /liable in case of any deficiency in the documents/statutory requirements and no claim or grievance of any nature shall be entertained.
3. Customer hereby undertake to make good the loss to SNCL in case their shipment(s) cause damages to other shipment(s) loaded in the vehicle due to inherent nature and which is wrongly declared by the customer OR in case of seizure by any government authority due to improper and incomplete documentation as a result other shipment (s) also get delayed resulting in a loss to SNCL.
4. SNCL shall not be liable for any kind of damages to the goods caused due to improper and defective packaging of goods.

1. The customers are solely responsible for all payments if any, levied by the government or any statutory body etc. Such as Octroi /entry Tax, service tax/value added tax or any other tax levied from time to time.
2. In the event of any shipment being held up by any statutory authority such as but not limited to Commercial Tax/sales tax, Custom, Check post official, Octroi / Entry tax etc. SNCL shall not be responsible for any kind of consequential loss/freight refund. Further customer have agreed to make good the loss to SNCL, in case of any claims being lodged on SNCL by Statutory authorities due to insufficient documents or wrongful declaration by the customer.

The Company reserves the right to entrust the goods to any other carrier. The Company/Franchisee will not be liable for any delay, damage or loss-during its transit through other carrier of situation beyond our control i.e. occurred due to acts of God or Man -made calamities.

SNCL shall have a general lien over all the consignments of the customer towards any dues payable to SNCL by the customer.

1. No claim shall be entertained by the SNCL for any loss or shortage/damage/non-delivery/breakage/leakages/pilferage etc. of the consignment unless a written claim is lodged within 30 days from the date of booking, subject to remarks on the proof of delivery.
2. SNCL shall not entertain any claims arising due to delay in delivery of consignment for any reason.

1. Every shipment shall be charged by its chargeable weight i.e. the actual weight or the volumetric weight whichever is high.
2. Volumetric weight of the shipment in Kg. is its gross cubic ems. i.e. Length x breath x height divided by 5000.

Franchisee shall ensure to collect parcel valuation charges per thousand 0.5% extra additional to freight charges for the shipments having value above Rs. 5000/-, from the customers at the time of booking.

1. We will not be liable for any loss of income, loss of profits, loss of markets, loss of reputation, loss of customers, loss of use, loss of an opportunity even if we had knowledge that such damages or loss might arise or for any indirect, incidental, special or consequential damages or loss howsoever arising including without limitation breach of contract, negligence, willful act or default.
2. We are not liable if we do not fulfill any obligations towards you at all as a result of Circumstances beyond our control such as (but not limited to):
1. Acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost or other natural calamities or disasters
2. Force majeure including (but not limited to) war, accidents, acts of public enemies, strikes, embargoes, peril, local disputes or civil commotions etc.

Subsequent to booking of a consignment if the consignor makes any changes in the address or any other changes, additional charges shall be levied as a result of such a change, as decided by the company.

If the customer/Consignee does not take delivery of the shipment for any reason whatsoever. SNCL shall intimate to the customer/consignor and upon request of the consignor SNCL return the shipment and raise the bills on the consignor towards the transportation and other charges including transport charges in accordance with the terms of the contract and the customer shall be liable to pay all dues payable to SNCL whether at the original booking station or elsewhere as notified by SNCL.

The terms and conditions stipulated are in addition to special contracts, if any between SNCL and the customer.

In case of any dispute or difference arising out of or in relation to this docket shall be referred to a sole arbitrator appointed by SNCL, governed under the provisions of Arbitration and Conciliation Act, 1996 as are in force and any amendment thereto from time to time. The Arbitration shall be conducted in English language and the venue of such arbitration shall be at Ahmedabad only. The award of the Arbitrator shall be final and binding upon both the parties.

GST will be charged on total amount of the freight including all other charges as per rules applicable. GST is payable as per the applicable rules being enforced from time to time by the authority concerned.

The Company reserves the right to change the clauses mentioned in the terms and conditions without any prior notice.

The Website allows Shree Nandan Courier Limited and its partners to have access to User's personal email and phone number, for the communication and analytics.

“Personal Information” means any information that relates to the User, which, either directly or indirectly, is capable of identifying the person concerned.

“Sensitive Personal Data or Information” means personal information of a User relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by the Company for processing or storage. However, any data/information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information or Personal Information.

While using our Services, we may collect the following categories of Personal Information from the Users:

• Name
• User ID
• Email address
• Address (including country and ZIP/postal code)
• Gender
• Age
• Phone Number
• Password chosen by the User
• Geographical location through the IP address of the Users
• Financial account information like bank account details, GST certificate, PAN Card, etc. and transactional information in relation to transactions where the Company is involved
• Any of the aforesaid information pertaining to the customer/buyer of the User
• All other personally identifiable information/details as the User may share from time to time (including personally identifiable information/details of the customer/buyer of the User)

hereinafter collectively referred to as “User Information”.

In order to avail the Services, the Users may also be required to upload/share certain documents (for instance, Aadhaar, PAN Card, GST certificate, etc.), on the Platform and/or e-mail the same to the Company. Accordingly, the term “User Information” shall also include any such documents uploaded or otherwise provided by the Users. We may also keep records of telephone calls received and made for making inquiries, orders, or other purposes necessary for the administration of Services.

We may also receive and/or hold information about the User’s browsing history including the Uniform Resource Locator (URL) of the site that the User visited prior to visiting the Platform as well as the Internet Protocol (IP) address of each User’s computer (or the proxy server a User used to access the World Wide Web), User’s computer operating system and type of web browser the User is using as well as the name of User’s Internet Service Provider (ISP). The Platform may use temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by Us for the technical administration of the Platform, research and development, and for User administration. In addition,

• We do not knowingly collect Personal Information from children
• We may in future include other optional requests for information from the User including through User surveys in order to help Us customize the Platform to deliver personalized information to the User and for other purposes as mentioned herein. Such information may also be collected in the course of surveys/contests conducted by Us. Any such additional Personal Information will also be processed in accordance with this Privacy Policy.

We will retain User Information only to the extent it is necessary to provide one or more Services. By providing your information, You consent to the collection, sharing, disclosure, and usage of the information in accordance with this Privacy Policy. The information, which we collect may be utilized for various business and/or regulatory purposes including but not limited for the following purposes:

• Registration of the User on the Platform
• Processing the User’s orders/requests and provision of various Services
• Sending timely/periodical updates to the User and its customers
• Completing transactions with Users effectively and billing for the products/Services provided
• Technical administration and customization of Platform
• Ensuring that the Platform content is presented to the Users in an effective manner
• Delivery of personalized information and targeted as well as non-targeted advertisements by the Company to the User
• Improvement of Services, features and functionality of the Platform
• Research and development and for User administration (including conducting user surveys)
• For purposes of research, analysis, business intelligence, reporting and improvement/development/advancement of the Company’s business, Platform and/or the Services
• Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes
• Communicate any changes in our Services or this Privacy Policy or the Terms of Use to the Users
• Verification of identity of Users and to perform checks to prevent frauds
• Investigating, enforcing, resolving disputes and applying our Terms of Use and Privacy Policy, either ourselves or through third party service providers
• To comply with applicable legal requirements and our various policies/terms
• Any other purpose that may be necessary to provide the Services that You have opted for

We may need to disclose/transfer User’s Personal Information to certain third-party service providers in order to provide Users with the Services they have opted for. We may need to disclose / transfer User’s Personal Information to Governmental and judicial institutions/authorities, to the extent required:

• Registration of the User on the Platform
• Under the laws, rules, and regulations and/or under orders of any relevant judicial or quasi-judicial authority
• To protect and defend the rights or property of the Company
• To fight fraud and credit risk
• To enforce the Company’s Terms of Use (to which this Privacy Policy is also a part)
• When the Company, in its sole discretion, deems it necessary in order to protect its rights or the rights of others

The Company may also make all User Information accessible to its employees and data processors/third party vendors only on a need-to-know basis and for the purposes set out in this Privacy Policy. The Company takes adequate steps to ensure that all the employees and data processors/third party vendors, who have access to, and are associated with the processing of User Information, respect its confidentiality and that such data processors/third party vendors adopt at least such reasonable level of security practices and procedures as required under applicable law. However, the Company does not disclose information, individually labelled or aggregated, obtained through Marketplace Application programming interface on behalf of a User to other Users or any third parties, unless required by law.

Non-personally identifiable information may be disclosed to third party ad servers, ad agencies, technology vendors and research firms to serve non-targeted advertisements to the Users. The Company may also share its aggregate findings (not specific information) in a nonpersonally identifiable form based on information relating to the User’s internet use (to the extent set out in this Privacy Policy) to prospective, investors, strategic partners, sponsors and others in order to help growth of Company’s business. We may also disclose or transfer the User Information, to another third party as part of reorganization or a sale of the assets or business of Company. Any third party to which the Company transfers or sells its assets will have the right to continue to use the Personal Information and/or other information that a User provides to Us in a manner consistent with this Privacy Policy.

The links to third-party advertisements, third-party websites or any third-party electronic communication services (referred to as “Third Party Links”) may be provided on the platform which are operated by third parties and are not controlled by, or affiliated to, or associated with the Company, unless expressly specified on the Platform. If You access any such Third-Party Links, we request You to review the concerned website’s privacy policy. We shall not be responsible for the policies or practices of such third parties.

For the purpose of providing the Services and for other purposes identified in this Privacy Policy, we are required to collect and host certain data and information of the Users. We are committed to protecting Your Personal Information, and to that end, the Company adopts reasonable security practices and procedures to implement technical, operational, managerial and physical security control measures in order to protect the Personal Information in its possession from loss, misuse and unauthorized access, disclosure, alteration and destruction. While we try our best to provide security that is commensurate with the industry standards, due to the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to Us.

The Company takes adequate steps to ensure that third parties to whom the Personal Information may be transferred adopt at least such reasonable level of security practices and procedures as required under applicable law to ensure security of Personal Information.

You hereby acknowledge that the Company is not responsible for any information sent via the internet that has been intercepted beyond Our control after having adopted reasonable security practices and procedures, and You hereby release Us from any and all claims arising out of or related to the use of intercepted information in any unauthorized manner.

All the information provided to the Company by a User, including Sensitive Personal Data or Information, is voluntary. User has the right to withdraw his/her/its consent at any time, in accordance with the terms of this Privacy Policy and the Terms of Use, but please note that withdrawal of consent will not be retrospective.

Users can access, modify, correct and delete the Personal Information provided by them which has been voluntarily given by the User and collected by the Company in accordance with this Privacy Policy and Terms of Use. However, if the User updates his/her information, the Company may keep a copy of the information which User originally provided to the Company in its archives for User documented herein. In case the User seeks to update or correct, his/her Personal Information, the User may exercise these rights by emailing the Company at corp@shreenandancourier.com and communicating the change(s) for updating the Company’s records.

In case the User does not provide his/her information or consent for usage of Personal Information or subsequently withdraws his/her consent for usage of the Personal Information so collected, the Company reserves the right to discontinue, in part or full, the Services/associated features and benefits for which the said information was sought.

Any personal information collected or processed in accordance with this Privacy Policy will be collected by Us, and retained on our behalf either by Us or with Amazon Web Services, located at P.O. Box 81226 Seattle, WA 98108-1226. Company will retain your Personal Information for as long as needed to fulfil the purpose for which it was collected and for any longer period thereafter in order to comply with applicable law. In case a User has withdrawn or cancelled their registration from the Platform, we are obliged under law to retain their Personal Information for a period of one hundred and eighty days after such cancellation. We may retain non-personally identifiable data indefinitely or to the extent allowed by applicable law.

We may update this Privacy Policy from time to time and shall notify you regarding the Policy as well as any such changes periodically and at least once a year. However, you are advised to review this page/policy periodically for any changes. Your continued usage of the Services shall constitute your acceptance of the amended/updated Privacy Policy.

Any complaints, abuse or concerns with regards to content or comment or breach of these terms/Privacy Policy may be informed to the designated Grievance Officer as mentioned below in writing or through email:

B-1321, 13th Floor, Dev Atelier,
Anandnagar Cross Road,
Anandnagar, Ahmedabad, Gujarat - 380015 India
corp@shreenandancourier.com